Customer Care

We're here to help. If you have any questions, please complete the form below and a friendly Customer Service representative will get back to you shortly.

Customer Service

Holiday Group is committed to providing quality products and services and quality performance to every customer, all the time. We pledge to provide our customers with the following:

• High-quality products and services
• Accurate and clear product knowledge
• The highest level of customer service before,
   during and after purchase
• Timely delivery of all customer orders


The Holiday Group warrants to the original owner that its products shall be free from defects in material and workmanship for a specific period of time allotted to each individual brand name from the date of their original purchase.

If such a defect appears during the warranty period, upon presentation of proof of purchase, the Holiday Group will repair or replace (at its discretion) the product without charge within thirty days of receipt. This warranty does not cover accidental damage, unreasonable use, normal wear and tear, loss of use or other consequential damages, nor does it cover repairs made or attempted by unauthorized persons.

Please note that returns will not be accepted without prior authorization from our customer service department and that these returns should be sent to us prepaid. It is the owner's responsibility to file claims for damage caused by public transportation carriers directly with the carrier concerned.

When you buy a Holiday Group product you’re acquiring a quality product you can count on.

Repair Centres

To repair your Holiday Group product, please contact an Authorized Repair Center listed below. The Authorized Repair Center will determine if the piece is repairable and under warranty.

The Authorized Repair Center will make the final determination on the status of the product
with the possible following outcomes:

The product is repairable and covered under warranty

The product will be repaired at Holiday Group's expense and returned to you.

The product is not repairable and covered under warranty

The Authorized Repair Center will contact us and if the same product is in stock, we will send the replacement to the Repair Center.

The product is repairable and not covered under warranty

If it is determined that the product is repairable but is not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.

The product is not repairable and not covered under warranty

You can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.


Bagages ETC.

430 Saint-Vallier O
Quebec, QC - G1K 1K8
Tel.: 418-529-3522

J.P. Grimard Inc. 1

3232 Boulevard Saint-Martin O
Laval, QC - H7T 1A1
Tel.: (450) 681-8611

J.P. Grimard Inc. 2

177 Rue Beaubien E
Montréal, QC - H2S 1R3
Tel.: (514) 277-4171


Erroll's Shoe & Luggage Repair

60 Saint Paul St.
St. Catharines, ON - L2R 3M2
Tel.: 905-682-0572

Luggage Town Ltd.

644 Millway Ave - Unit 1
Concord, ON - L4K 4H4
Tel.: 905-669-6358

Luggage Shop Ltd.

2064 Manning Road
Windsor, ON - N8N 2L9
Tel.: 519-256-1724

British Columbia

Wanderlust Luggage

2273 Kingsway
Vancouver, BC - V5N 2T6
Tel.: 604-558-1913

Weston Luggage Ltd.

228 SW Marine Drive
Vancouver, BC - V5X 2R5   Email:
Tel.: 604-685-9749

Quickie Cobbler

1824 Byland Road
Kelowna, BC - V1Z 1A9
Tel.: 250-769-4292


Adam's Shoe Repair
& Luggage

9320 180A Ave
Edmonton, AB - T5Z 2H9
Tel.: (780) 695-9716


Jiffy Shoe Service

650 Somerset Street
Millidgeville Market
Saint John, NB - E2K 2Y7
Tel.: 506-658-1262


U.N. Luggage

175 McDermott Ave E
Winnipeg, MB - R3B 0S1
Tel.: 204-943-1068


Clark's Luggage Repair

3000 5th Avenue
Regina, SK - S4T 0L5
Tel.: 306-525-5563

Get in Touch

Let us know how we can help by completing the form.
We typically respond in 1 - 2 business days.

Tel.: 1-866-325-0660 / Tel.: 514-325-0660
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