Customer Care

We're here to help. If you have any questions, please complete the form below and a friendly Customer Service representative will get back to you shortly.

Customer Service

Holiday Group is committed to providing quality products and services and quality performance to every customer, all the time. We pledge to provide our customers with the following:

• High-quality products and services
• Accurate and clear product knowledge
• The highest level of customer service before,
   during and after purchase
• Timely delivery of all customer orders


The Holiday Group warrants to the original owner that its products shall be free from defects in material and workmanship for a specific period of time allotted to each individual brand name from the date of their original purchase.

If such a defect appears during the warranty period, upon presentation of proof of purchase, the Holiday Group will repair or replace (at its discretion) the product without charge within thirty days of receipt. This warranty does not cover accidental damage, unreasonable use, normal wear and tear, loss of use or other consequential damages, nor does it cover repairs made or attempted by unauthorized persons.

Please note that returns will not be accepted without prior authorization from our customer service department and that these returns should be sent to us prepaid. It is the owner's responsibility to file claims for damage caused by public transportation carriers directly with the carrier concerned.

When you buy a Holiday Group product you’re acquiring a quality product you can count on.

Get in Touch

Let us know how we can help by completing the form.
We typically respond in 1 - 2 business days.

Tel.: 1-866-325-0660 / Tel.: 514-325-0660
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